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Complete Feature Guide · 29 Modules

Every feature your restaurant needs.

29 modules, organised by topic. Each section lists every feature included in your subscription.

What's inside this guide

01 Menu Management 02 Stock & Inventory 03 Multi-Branch 04 Order Management 05 Point of Sale (POS) 06 Kitchen Display 07 Waiter App 08 Tables & QR Ordering 09 Customer CRM 10 Loyalty Points 11 Offers & Coupons 12 WhatsApp Commerce ★ 13 Delivery Management 14 Payments 15 Billing & Receipts 16 Tax Setup 17 Printer Setup 19 Staff & Roles 20 Subscription & Billing 21 Website Branding 22 Reports & Analytics 23 Customer Website 24 Mobile Staff App 25 Windows Desktop App 26 Notifications & Alerts 27 Multi-Language 28 Security & Data 29 Support
02 · INVENTORY

Stock Control / Inventory

Live stock per branch — never sell what you can't deliver.

Per-item, per-branch

  • See live stock for every menu item in each branch
  • Update stock quantity per item, per branch
  • One-toggle "Out of Stock" — disappears from menu instantly
  • Bulk-update many items and save in one click

Independent & alerted

  • Branch A out, Branch B still selling — fully independent
  • Low-stock alert notifications keep you ahead
03 · BRANCHES

Multi-Branch Management

Run 1 outlet or 100, all from one dashboard.

Card View

  • A visual gallery of all your outlets.

Table View

  • Dense, data-rich list for fast scanning.

Map View

  • Branches plotted live on Google Maps.

Per-branch you control

  • Name, address, city, phone, email
  • Operating hours & cuisine type
  • GPS coordinates (pick on map)
  • Menu availability & stock levels
  • Delivery fees & payment account
  • Printer, staff & drivers
  • Search by name, filter by city/status
  • City-wise summary counts
  • Switch branches from the top bar
04 · ORDERS

Order Management — the heart of the system

Take orders from anywhere. Manage them in one place.

Live Orders Board

  • New orders flash and beep on screen instantly
  • Color-coded urgency timer with pulsing red overdue
  • Accept with one click, reject with reason
  • Print KOT instantly
  • Verify UPI / online payments before accepting
  • Search by order, customer, item or driver
  • Status colors: Green <5m · Orange 5–10m · Red 10m+

Cashier Board (Kanban)

  • 6 live columns: New → Kitchen → Ready → Dispatched → Done → Rejected
  • Average prep time, active & completed counts
  • Beep on new order — mute / unmute anytime
  • Auto-receive mode & "Busy mode" toggle
  • Auto-mark-ready after X minutes
  • Toggle channel ON/OFF per source

Every order shows

  • Item list with sizes & add-ons
  • Special notes from customer
  • Subtotal, tax, discount, delivery, total
  • Payment method & payment status
  • Customer name, phone, address
  • Driver name & phone (delivery)
  • Pickup time (scheduled orders)
  • Source channel · Promo code & loyalty redemption
05 · POS

Point of Sale (POS) / Cashier Screen

A full counter-billing screen on web, mobile and Windows desktop.

Browse & build the cart

  • Browse menu by category & instant dish search
  • Pick a table from the visual table map
  • Add to cart with quantity, sizes, add-ons, notes
  • Apply discount (% or fixed) & promo codes

Customer & order types

  • Add customer details (name, phone, email)
  • Order types: Dine-in / Takeaway / Delivery
  • Capture full delivery address with Google Maps pin
  • Redeem customer loyalty points

Pay & print

  • Accept Cash / Card / UPI / Online link
  • Print Kitchen Order Ticket (KOT)
  • Print receipt with logo, GST, FSSAI & UPI QR
  • Hold & Resume bill — suspend, come back later
06 · KITCHEN

Kitchen Display Screen (KDS)

Big, easy-to-read kitchen display tuned for busy hours.

Built for the kitchen

  • Auto-refresh on every accepted order
  • Items, quantities, sizes, add-ons & notes
  • Arabic item names for Arabic customers
  • Source label (Dine-in / Pickup / Delivery / WA)
  • Table number on dine-in orders
  • Dark mode for night shifts
  • Auto / 2 / 3 / 4 column layouts & full-screen

Color urgency band

  • Green = fresh (< 8 min)
  • Orange = late (8 – 15 min)
  • Red = overdue (15+ min)
07 · WAITER

Waiter App

Take orders right at the table — fast, friendly, no errors.

Live at the table

  • Live grid of all dine-in tables (occupied / free / merged)
  • Take orders directly from the table
  • Browse the full menu while at the table
  • Mute / unmute waiter call alerts

Manage the bill

  • See current bill at any table with one tap
  • Add items to a running tab
  • Beep + screen flash when "Call Waiter" is pressed
  • Merge two tables into one — and split back
08 · QR ORDERING

Tables & QR Code Ordering

Customers scan, order and pay — without ever calling a waiter.

Tables & modes

  • Unlimited tables — number, capacity, section
  • Auto-generate a unique QR code per table
  • Direct mode — order from your menu app
  • Via WhatsApp mode — QR opens chatbot
  • "Call Waiter" button on every table QR
  • Customers see live order status on their phone

Branded QR designer

  • Upload background, logo & choose colors
  • 8 fonts including Arabic-friendly
  • Custom label like "TABLE 5" with position & size
  • Move and resize the QR within the poster
  • Live preview before printing
  • Bulk download / print for all tables at once
09 · CRM

Customer Management (CRM)

Know every diner. Treat regulars like family.

Full customer database

  • Full database of every customer who ever ordered
  • Name, phone, email, total orders, first/last order
  • Loyalty balance & full order history

Segment & search

  • Customer group / segment & status
  • Search by name, phone or email
  • Filter Active / Blocked / All

Manage actively

  • Block or unblock anytime
  • Customer Groups: VIPs, Regulars, Birthday Club…
  • Manual loyalty adjustments with audit notes
10 · LOYALTY

Loyalty Points Program

Turn first-time orders into lifetime customers.

Configure your program

  • Turn loyalty ON / OFF with one toggle
  • Set redemption ratio (points = ₹/SAR 1)
  • Set points earned per ₹/SAR spent
  • Set expiry in days & auto-notify before expiry

Track every point

  • Sortable points table — earned, redeemed, expiring soon
  • Filter by Earned / Redeemed / Adjusted / Expired
  • Manual credit / debit with mandatory reason note
  • Loyalty discount applied automatically at checkout
11 · OFFERS

Offers, Coupons & Promotions

Drive demand at the click of a button.

Percentage discount

  • e.g. 20% off entire cart or category.

Fixed-amount

  • Flat ₹100 / SAR off with a promo code.

Free item (BOGO)

  • Buy one get one — perfect for promos.

Targeting & rules

  • Unique promo code per offer
  • Link to a dish, a category, or whole menu
  • Min order value to qualify
  • All branches OR specific branches
  • Start & end dates
  • Total max usage (e.g., first 100 customers)
  • Per-customer usage limit
  • One-click activate / deactivate
  • Filter Active / Expired / Scheduled
12 · ★ STAR FEATURE Most loved

WhatsApp Commerce

Customers can order, pay and get updates fully via WhatsApp.

Account Connection

Connect your WhatsApp Business number with one-click Meta sign-up · View account status (active / inactive) · Shortcuts to WhatsApp Manager, Verification & Commerce Manager

WhatsApp Inbox

One unified inbox for all customer chats · Reply directly · Send text, photos, videos, voice notes & documents · Sent / delivered / read ticks · Switch AI bot ↔ human · See location on Maps · Mobile-friendly

Message Templates

Header, body, footer & buttons · Header types: text/image/video/document/location · List buttons up to 10 · Variables · Multi-language (EN/AR/HI/TE) · Live preview · Sync from Meta

Campaigns (Bulk)

Send promos, festival greetings & discounts · 4-step wizard · Pick contacts from CRM · Schedule for the perfect time · Pause/resume/delete · Per-campaign stats

Chatbot Flow Builder

Visually edit your WhatsApp chatbot's flow · Edit messages for every step · Edit text in EN + AR side by side · Live preview · Enable/disable each quick-reply · One-click Reset to default

AI Assistant (GPT-powered)

Pick model: Fast (GPT-4o Mini) or Smart (GPT-4o) · Understands ANY language · Shows menu, adds to cart, takes orders · Escalates to human · Post-order upsell · Abandoned cart auto-recovery · CSAT survey

Order Notifications

Auto-send to customer: Order confirmed · In progress · Ready for pickup · Dispatched · Completed · Rejected · Dine-in ready · Dine-in completed (each toggles independently)

Operations

Multiple supervisor phone numbers · Support team phone for escalations · Default language: EN / AR / HI / TE

See WhatsApp Commerce in detail
13 · DELIVERY

Delivery Management

Pricing, drivers and partners — under one workflow.

Delivery Pricing

  • Free Delivery
  • Flat Fee
  • Distance-based + max-charge cap
  • "Free above ₹X" rule

Driver Management

  • Unlimited drivers, vehicle & license details
  • Activate / deactivate drivers
  • Assign drivers to one or many branches
  • Performance: total orders delivered

Workflow & Partners

  • Auto / manual driver assignment
  • Live status tracking & delivery log
  • Filter by driver, status, date range
  • Partners: Swift Ship, Global Route, City Link, Rapid Freight, Prime Parcel
14 · PAYMENTS

Payment Acceptance

Cash, card, UPI, online links — accept how customers want to pay.

Methods accepted

  • Cash
  • Card (Debit / Credit)
  • UPI (QR + ID)
  • Online Link
  • Gateway: Razorpay — cards, UPI, wallets, NetBanking

You control

  • Connect a custom domain for branded checkout
  • Toggle Test / Live mode
  • Charge gateway fees to customer or absorb
  • Different payment account per branch
  • Enable / disable Cash on Delivery per branch
  • Verify online payments before accepting
  • Issue refunds (full or partial)
  • UPI: enter ID, upload QR, print on every paper bill
15 · BILLING

Billing & Receipt Setup

Branded receipts, GST-ready, FSSAI-compliant.

Brand it

  • Upload restaurant logo (printed on every receipt)
  • GSTIN with auto 15-character validation
  • Custom footer message ("Thank you! Visit again.")
  • Auto receipt: items, sizes, add-ons, totals, taxes

Compliance

  • Set business legal name (for GST receipts)
  • FSSAI license number
  • Toggle UPI QR printing on receipts
  • Payment method, table number, cashier name
16 · TAX

Tax Setup

GST / VAT — set once, applies everywhere.

Configure

  • Turn tax ON / OFF
  • Set tax rate (any %)
  • Tax breakdown auto-shows on every receipt

Inclusive or exclusive

  • Set tax name (GST, VAT, etc.)
  • Inclusive (in price) or Exclusive (added at checkout)
17 · PRINTER

Printer Setup

Plug in any system printer — USB, network or Bluetooth.

USB / Windows

  • Plug into any system printer.

Network Thermal

  • Over WiFi by IP address.

Bluetooth Thermal

  • Great for mobile staff.

Smart options

  • Choose paper width: 58mm or 80mm
  • Auto-print KOT on every new order (toggle)
  • Auto-print receipt on payment (toggle)
  • Test-print button to verify connection
19 · STAFF

Staff, Users & Roles

Decide exactly what each team member can see and do.

Users

  • Unlimited staff (subject to plan)
  • First name, last name, email, password, phone
  • Assign one or more roles & branches
  • Activate / Deactivate / Ban / Delete
  • Search by name, email, phone — sort & filter

Roles & Permissions

  • Pre-built: Manager, Cashier, Chef, Waiter…
  • Or create custom roles
  • Granular access across every module
  • Set default home page per role
  • Choose which notifications each role hears

Permission scope

  • Dashboard · Branches · Menu · CRM
  • Loyalty & Offers · Orders · KDS · Tables / Waiter
  • Inventory · WhatsApp · Reports · Drivers
  • Billing · Settings
20 · PLAN

Subscription & Billing

See what's active, what renews when, and pay in one click.

Plan visibility

  • View current plan (Active / Suspended / Cancelled)
  • List of all available plans with features
  • Plan limits: branches, users, orders, WhatsApp, loyalty…
  • Pay through Razorpay / Moyasar / Paymob
  • Full payment history (Paid / Pending / Failed / Refunded)

Renewals & invoices

  • Start date + next renewal & days until renewal
  • FIXED or FLEXIBLE (commission-based)
  • Pay outstanding bills with one click
  • Download every invoice as PDF
21 · BRANDING

Website Customization & Branding

Make the customer site look unmistakably yours.

Visual identity

  • Brand color: 10 presets + custom picker
  • Fonts: Cairo, Inter, Poppins, Roboto, Lato, Nunito

Pages & contact

  • Edit pages: About, Privacy, Terms, Refund, Shipping
  • Set contact info (phone, email, address, hours)
  • Connect your custom domain (e.g. menu.yourrestaurant.com)
22 · REPORTS

Reports & Analytics

Make every decision with data, not guesses.

Business Summary

  • Total orders & revenue (today / period)
  • Average order value & unique customers
  • Successful / failed / pending orders
  • Sales trend graph & pie distribution
  • Top items, customers, branches
  • Recent orders feed

Sales Report

  • Daily revenue with chart
  • Period-over-period comparison
  • Orders by source / type / payment
  • Top-selling dishes, customers, branches

Delivery Report

  • On-time delivery %
  • Average delivery time & success rate
  • Failed delivery count
  • Driver-wise delivery log
  • Distance, charge, partner per delivery

Filtering & export

  • Last 7 / 30 / 90 days or custom range
  • All branches OR specific branch
  • Filter by source / type / status
  • Export to CSV / Excel
23 · CUSTOMER SITE

Customer Ordering Website

A full ordering app for your diners — built into your subscription.

Browse & order

  • Scan QR at table or open your link → menu instantly
  • Order without signup (guest checkout)
  • Browse menu by category with photos
  • Real-time search across menu
  • Filter by Veg / Non-Veg / Vegan
  • Tap any dish for description, sizes, add-ons, calories, prep time

Cart & checkout

  • Multi-language: EN / AR / HI / TE / TA with auto-RTL
  • Pick order type: Dine-in / Takeaway / Delivery
  • Google Maps autocomplete + GPS pin for delivery
  • Cart with quantity, extras, special instructions
  • Apply promo codes & redeem loyalty points
  • Pay by Card / UPI / Apple Pay / COD

After ordering

  • See order status update live
  • Press "Call Waiter" at the table
  • Auto-built About / Contact / Privacy / Terms / Refund pages
24 · MOBILE

Mobile Staff App (Android)

A native app built for restaurant teams on the floor.

Role-based

  • Login by role (Cashier / Kitchen / Waiter / Manager)
  • Mobile POS — full counter billing
  • KDS on tablet (locks to landscape)

Run the floor

  • Waiter app — take orders at the table
  • Order management — accept, ready, dispatch
  • Menu management — add/edit dishes from phone
  • CRM, loyalty, offers, stock control
  • Driver & branch management
  • WhatsApp inbox, campaigns, flow builder, AI

Hardware & resilience

  • Bluetooth thermal printer support
  • Push notifications (Firebase) for new orders & waiter calls
  • Offline-friendly — caches data when network drops
25 · DESKTOP

Windows Desktop App

Same dashboard as web — runs in its own window.

Built for the counter

  • Native Windows installer
  • Auto-updates — always the latest version
  • Direct printer connectivity for thermal & invoice printers

Quick access

  • Same dashboard as web — runs in its own window
  • System tray quick access
  • One-time setup with your subdomain
26 · ALERTS

Notifications & Alerts

Never miss an order. Never refresh again.

In-app

  • Toast notifications on every key action
  • Sound alert on Waiter Call (toggle)
  • Browser push notifications on web dashboard
  • Real-time SSE updates — no manual refresh

Across devices

  • 3-tone beep on new order — toggle anytime
  • Push notifications on the staff app (Firebase)
  • Email alerts: low AI credit, password reset, account events
  • Connection status: Live / Reconnecting / Offline
27 · MULTI-LANGUAGE

Multi-Language Support

EN · AR · HI · TE · TA — speak to every customer.

For your customers

  • Customers can switch language at any time
  • Notifications in customer's preferred language
  • WhatsApp templates have separate language versions

For your menu & AI

  • Menu items have separate name fields per language
  • AI auto-detects customer's language & replies in same
  • Auto-RTL where needed (Arabic)
28 · SECURITY

Security & Data Safety

Your data, locked down and audited.

Account security

  • Strong password rules (upper + lower + number + symbol)
  • One-click logout from all devices
  • Payment details encrypted
  • Soft delete — data is recoverable, never lost

Data isolation & audit

  • Login session protection
  • Each restaurant's data is fully isolated
  • Audit trail — who created & last updated every record
  • All staff actions logged (orders, refunds, points…)
29 · SUPPORT

Support

Help is one tap away.

In-app Support

  • Built-in Support button on every page.

Email

  • Direct email support to our team.

WhatsApp Chat

  • Direct WhatsApp support, plus help link in main sidebar.

Want a guided tour through these features?

Book a free demo and we'll walk you through every module that matters for your restaurant.

Book a Free Demo Call +91 86301 71310