What is a restaurant WhatsApp bot?

A restaurant WhatsApp bot is an automated assistant running on the WhatsApp Business API that takes customer orders, sends menu items, captures address and payment, and delivers order updates — all inside WhatsApp. OrderSetu's WhatsApp bot is GPT-4 powered, understands any language and is Meta-verified.

How do I create a WhatsApp ordering bot for my restaurant?

With OrderSetu: (1) connect your WhatsApp Business number with one-click Meta sign-up, (2) import your menu via Excel, (3) customize the chatbot flow (welcome, cart, payment, fallback) in EN + AR side by side, (4) load AI credits and go live. Total time: 2–4 days.

Is the WhatsApp bot free?

OrderSetu's WhatsApp bot is included in the subscription. You pay Meta's standard WhatsApp Business API conversation fees (₹0.30–0.80 per conversation depending on country and category) plus AI inference credits if you use the GPT-4 assistant.

Does the WhatsApp bot accept payments?

Yes — the bot generates a Razorpay UPI link inside the chat. The customer pays in one tap, and OrderSetu auto-verifies the payment before accepting the order.

Can my WhatsApp bot speak Hindi or Arabic?

Yes. The GPT-4 AI auto-detects the customer's language and replies in the same — English, Arabic (with auto-RTL), Hindi, Telugu and Tamil are all natively supported.

Does the bot run bulk marketing campaigns?

Yes. The campaigns module lets you pick contacts from CRM groups or pasted phone numbers, choose a Meta-approved template, schedule for the perfect time and track Sent / Delivered / Read / Failed per campaign.

Can the WhatsApp bot escalate to a human?

Yes. The bot escalates the moment it sees keywords like "complaint", "refund", "manager" or when the AI confidence drops. You can also flip "AI bot ↔ human agent" on the fly per chat.

Meta-Verified · GPT-4 Powered

The restaurant WhatsApp bot that takes 70% of your orders.

Customers browse menu, order, pay and get live status updates fully inside WhatsApp. The GPT-4 AI bot understands Hindi, English, Hinglish, Arabic, Telugu and Tamil — and never sleeps.

Try our live demo bot Book Demo

Live in 2–4 days 5 languages UPI payment in chat Bulk campaigns

OrderSetu Demo

online · typing…

Welcome 👋 What would you like today?

Veg menu plz

Today's Veg picks

Paneer Tikka — ₹260
Veg Biryani — ₹260
Margherita Pizza — ₹299

2 biryani

Got it — 2× Veg Biryani = ₹520
Pay UPI? razorpay.in/pay/abc

Everything a restaurant WhatsApp bot should do.

Meta Business API connection

One-click Meta sign-up. Connect your WhatsApp Business number — verified, blue-tick eligible.

GPT-4 AI Assistant

Picks Fast (GPT-4o Mini) or Smart (GPT-4o). Understands any language. Adds to cart, captures address, takes payment.

Two-way inbox

Reply to any chat from your dashboard. Photos, voice notes, location, documents — all supported.

Visual chatbot flow builder

Edit welcome, cart, payment and fallback steps. Live preview. EN + AR side by side. Reset to default.

Bulk marketing campaigns

4-step wizard. Pick contacts from CRM. Schedule sends. Per-campaign Sent / Delivered / Read stats.

Auto status notifications

Confirmed → In Kitchen → Ready → Dispatched → Completed — every step auto-pings the customer.

Abandoned cart recovery

Auto-recover abandoned carts after 5–180 minutes (configurable). Lift recovery 12–18%.

Post-order upsell

5 minutes after order, the bot suggests dessert. CSAT survey 24h after delivery.

Customer phone capture

Every chat = a verified WhatsApp number in your CRM. Retarget with promos, festival offers, win-back.

Live in 4 days. Promise.

Day 1

Connect WhatsApp Business via one-click Meta sign-up.

Day 2

Import your menu via Excel. Add photos, sizes, add-ons.

Day 3

Customize chatbot flow (welcome / cart / payment / fallback).

Day 4

Internal test → soft launch → share QR + WhatsApp link.

WhatsApp Bot FAQs

Can I make a WhatsApp ordering bot for my restaurant?

Yes — and it takes 2–4 days with OrderSetu. Connect your WhatsApp Business number with one-click Meta sign-up, import your menu, customize the chatbot flow and go live.

Do customers need to install anything?

No. They already have WhatsApp. They scan a QR or tap a link, and the chat opens with your bot — no app downloads, no signup.

Will the bot handle complaints?

No — and it shouldn't. The bot auto-escalates to a human the moment it sees "complaint", "refund", "manager" or when AI confidence drops. Your team takes over via the unified inbox.

How much do AI credits cost?

GPT-4o Mini: ~₹0.05 per conversation. GPT-4o Smart: ~₹0.40 per conversation. Most restaurants spend ₹500–2,500/month on AI credits at typical order volume.

Is the bot HIPAA / GDPR / DPDP compliant?

Customer initiates the chat (opt-in by default). Campaigns use Meta-approved templates. Opt-out is auto-honored. Payment data is encrypted. Each restaurant's data is isolated.