Can my customers order food via WhatsApp?

Yes. With OrderSetu WhatsApp Commerce, customers can browse the menu, place orders, pay via UPI or Razorpay link and receive every status update — confirmed, in progress, ready, dispatched, completed — fully inside WhatsApp.

How does the AI chatbot for restaurants work?

The built-in GPT-4 powered AI assistant understands any language the customer writes in, shows the menu, adds items to cart, captures address and payment, escalates to a human when needed, upsells dessert 5 minutes after the order, recovers abandoned carts and asks for a CSAT rating 24 hours after delivery.

Do I need a WhatsApp Business API to use this?

Yes — but we connect your WhatsApp Business number with one-click Meta sign-up. You manage everything (templates, campaigns, AI bot) from inside OrderSetu.

Can I send bulk marketing messages on WhatsApp?

Yes. The campaign wizard lets you pick contacts from CRM groups or pasted phone numbers, choose a Meta-approved template, schedule the send and track Sent / Delivered / Read / Failed per campaign.

Star Feature · Most Loved

Sell on the app your
customers already use.

Customers browse your menu, place orders, pay and get every status update — all inside WhatsApp. No app downloads. No friction. Just orders.

Try it on WhatsApp Book a Demo

1-click

Meta sign-up

4 langs

EN · AR · HI · TE

24/7

AI assistant

OrderSetu Restaurant

online · typing…

Hey! Welcome 👋 What would you like today?

Show me Pizza menu

Pizzas

Margherita — ₹299
Farmhouse — ₹399
Paneer Tikka — ₹449

2 Margherita please

Cart: 2× Margherita — ₹598
Pay via UPI?

Yes

Paid · Order #4821

Ready in 18 min!

Type a message…

Inside the module

Everything WhatsApp, connected.

From the very first chat to repeat orders — every conversation, every campaign, every customer in one place.

Account Connection

Connect your WhatsApp Business number with one-click Meta sign-up
View account status (active / inactive)
Shortcuts to WhatsApp Manager, Verification & Commerce Manager

Two-Way Inbox

One unified inbox for all customer chats
Reply directly from your dashboard
Send text, photos, videos, voice notes & documents
Sent / delivered / read ticks
Open / close, unread counts & search
Switch AI bot ↔ human agent on the fly
See customer location on Google Maps if shared
Mobile-friendly — chat from your phone

Message Templates

Header, body, footer & buttons
Header types: text / image / video / document / location
List buttons up to 10
Variables (Customer Name, Order ID, Total…)
Multi-language: EN / AR / HI / TE
Live preview while building
Sync from Meta with one click — see status & reason
Bulk delete + bulk clone system templates
Filter Marketing / Utility / Authentication

Campaigns (Bulk Marketing)

Send promos, festival greetings & discounts in bulk
4-step wizard: name → contacts → template → review
Pick contacts from CRM groups OR pasted phone numbers
Schedule for the perfect time
Pause / resume / delete campaigns anytime
Per-campaign stats: Sent / Delivered / Read / Failed

Chatbot Flow Builder

Visually edit your WhatsApp chatbot's flow
Edit messages for every step (welcome, cart, payment, fallback…)
Edit text in English + Arabic side by side
Live preview of how it looks on WhatsApp
Enable / disable each quick-reply button
One-click "Reset to default"

AI Assistant (GPT-powered)

Pick model: Fast & Cheap (GPT-4o Mini) or Smart & Premium (GPT-4o)
Understands ANY language the customer writes in
Shows menu, adds to cart, takes orders, address & payment
Escalates to a human agent when needed
Post-order upsell — suggests dessert 5 min later
Abandoned cart — auto-recovers (5–180 min)
CSAT survey — auto-asks for star rating 24h after delivery
AI credit balance + low-credit email alerts

Order Notifications

Auto-send to customer for every status:
Order confirmed · In progress · Ready for pickup
Dispatched · Completed · Rejected
Dine-in ready · Dine-in completed
Each one toggles ON/OFF independently
Multiple supervisor phone numbers
Support team phone for escalations
Default language: EN / AR / HI / TE

Compliance & Verification

Meta-verified WhatsApp Business API
Approved templates for Marketing / Utility / Authentication
Read-receipt support & opt-in honored

Hands-free automation

Auto-receive mode & "Busy mode" toggle
Auto-mark-ready after X minutes
Toggle channel ON/OFF per source
Real-time SSE updates — no manual refresh

How it works

From "Hi" to "Order Delivered"

Customer says hi

Customer scans your QR or messages your number. Chatbot welcomes them in their language.

Browse & order

AI shows the menu, helps add items, captures address, applies offers and confirms cart.

Pay on chat

Send a UPI link or razorpay link inside chat. We verify before accepting.

Live updates

Confirmed → Kitchen → Ready → Dispatched → Delivered. Every step auto-pings them.

Sell on the app your customers already use.